About Us:.Insurance Melanie Massey Physical Therapy is a provider for most major insurance carriers and as a courtesy we file your insurance claims. The following is a list of some of the major carriers that we accept but is not to be considered all inclusive: BCBS State Employee Group Vantage Aetna Medicare Tricare / Champus / Humana Military Although there may be carriers that we are not in-network with, your insurance carrier may provide out-of-network benefits. If you are uncertain, please contact our billing department at 318-396-1969. Our in-house billing department handles all aspects of insurance such as: Verifying the patients benefits Obtaining pre-authorization for treatment when required Follow-up calls to insurance companies regarding incorrect payments or non payment of claims. Appealing denied claims on behalf of the patient when necessary Unlike other providers, our billing department goes the “extra mile” to insure timely and correct reimbursement on our patient’s claims.